Responsible Gambling

At Millioner, we are dedicated to providing a secure and enjoyable online gaming environment. We understand that while most of our players engage in gambling for entertainment, for some, it can become a problem. Our responsible gaming policy outlines the measures we have implemented to prevent problem gambling and to assist those who may be experiencing difficulties. We believe that responsible gaming is a shared responsibility, and we are committed to upholding the highest standards of player protection and welfare. This commitment is integral to our operations and is continuously reviewed to ensure its effectiveness.

We operate under strict regulatory guidelines set by our licensing authority, which mandate comprehensive responsible gaming provisions. These provisions include tools and resources designed to empower our players to manage their gambling activity effectively. Millioner aims to foster a culture of awareness and support, ensuring that our platform remains a source of entertainment, not distress. We encourage all our players to familiarise themselves with this policy and to utilise the tools available to them.

Problem gambling can manifest in various ways and is not always immediately apparent. It is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking timely assistance. Some common signs include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty controlling, stopping, or cutting back on gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Chasing losses, believing you must win back money you have lost.
• Borrowing money or selling possessions to fund gambling.
• Experiencing feelings of anxiety, guilt, or depression after gambling.
• Gambling to escape from problems or uncomfortable feelings.
• Lying to family and friends about the extent of your gambling.
• Jeopardising a significant relationship, job, or educational opportunity because of gambling.

If you identify with several of these signs, or if someone close to you expresses concern about your gambling habits, it may be time to seek support. Millioner provides resources to help you address these concerns.

Gambling should always be viewed as a form of entertainment, not a way to make money. To ensure your experience with Millioner remains positive and controlled, consider the following advice:

• Set a Budget: Decide how much money you can realistically afford to lose before you start playing and stick to it. Never gamble with money earmarked for essential expenses.
• Manage Your Time: Establish a time limit for your gambling sessions and adhere to it. Avoid gambling for extended periods without breaks.
• Balance Your Activities: Ensure gambling does not become your sole leisure activity. Maintain a balance with other hobbies and social engagements.
• Avoid Chasing Losses: Accept that losses are a part of gambling. Do not attempt to recover lost money by increasing your stakes or playing for longer.
• Do Not Gamble Under Influence: Avoid gambling when you are stressed, upset, or under the influence of alcohol or drugs, as this can impair your judgment.
• Understand the Games: Familiarise yourself with the rules and odds of the games you play.

By following these guidelines, you can help ensure that your gambling remains a recreational activity within your control.

Millioner offers a range of tools to help you manage your gambling activity effectively. These include the ability to set personal limits on deposits, losses, and wagers over specific periods. We strongly encourage all players to utilise these features as a proactive measure to maintain control.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Millioner account over a daily, weekly, or monthly period. Once this limit is reached, you will be prevented from making further deposits until the period resets.
• Loss Limits: This allows you to define the maximum amount of money you are willing to lose over a daily, weekly, or monthly period. If your net losses (wagers minus wins) reach this limit, you will be unable to place further wagers until the period resets.
• Wager Limits: You can set a maximum total amount you wish to wager over a daily, weekly, or monthly period. Reaching this limit will prevent you from placing additional bets until the period resets.

These limits can be adjusted at any time through your account settings. Any request to decrease a limit will take effect immediately. Any request to increase or revoke a limit will be subject to a cooling-off period to allow for careful consideration before the change takes effect, in line with regulatory requirements.

If you feel you need a short break from gambling, Millioner provides options for time-outs and cool-off periods. These tools allow you to temporarily restrict access to your account for a defined duration, offering a chance to step back and reflect.

• Time-Out: A time-out allows you to block access to your Millioner account for a shorter period, typically ranging from 24 hours to several weeks. During this time, you will not be able to log in, deposit, or place any wagers.
• Cool-Off Period: Similar to a time-out, a cool-off period can be set for slightly longer durations, such as a month or more. This provides a more extended break from gambling activities on our platform.

Once a time-out or cool-off period is activated, it cannot be reversed until the chosen duration has expired. This ensures that the intended break is fully observed. You can initiate these breaks through your account settings or by contacting our customer support team.

For individuals who feel their gambling has become problematic and requires a more significant intervention, Millioner offers a self-exclusion program. Self-exclusion is a formal request to be prevented from accessing your account for a substantial period, typically six months, one year, or longer, up to five years.

When you self-exclude:

• Your Millioner account will be immediately closed, and you will be unable to log in or place any wagers.
• We will take reasonable steps to prevent you from opening new accounts with us during the self-exclusion period.
• Any remaining funds in your account, subject to withdrawal terms, will be returned to you.
• You will be removed from all marketing and promotional communications.

Self-exclusion is a serious commitment and should be considered carefully. Once activated, it cannot be reversed until the chosen period has fully elapsed. To initiate self-exclusion, please visit your account settings or contact our dedicated customer support team, who can guide you through the process. We also recommend considering self-exclusion from other gambling operators if you hold accounts with them.

Millioner is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction, if higher) to open an account or gamble on our platform. We employ robust age verification procedures to ensure compliance with this legal requirement.

• During the registration process, all players are required to confirm they are of legal gambling age.
• We conduct electronic age verification checks using reliable third-party databases.
• In cases where age verification cannot be completed electronically, we may request additional documentation, such as a copy of a government-issued ID. Accounts will remain suspended until satisfactory proof of age is provided.
• Any account found to belong to an underage individual will be immediately closed, and any winnings forfeited.

We urge parents and guardians to take proactive steps to prevent minors from accessing gambling websites. This includes using parental control software, supervising internet usage, and keeping account details secure. Millioner takes its responsibility to protect minors very seriously.

To help you monitor the time you spend gambling, Millioner provides "Reality Check" notifications. These pop-up messages appear at predetermined intervals during your session, reminding you of how long you have been playing.

When a Reality Check appears, it will typically display:

• The duration of your current gaming session.
• Your net winnings or losses during that session.
• An option to continue playing or to exit the game.

You can customise the frequency of these reminders through your account settings. The purpose of the Reality Check is to provide a periodic pause, encouraging you to consider whether you wish to continue playing or take a break. This simple tool can be very effective in helping to maintain awareness and control over your gaming habits.

If you are concerned about your gambling habits, or those of someone you know, completing a self-assessment can be a helpful first step. This involves answering a series of questions designed to highlight potential problem gambling behaviours. While not a definitive diagnosis, it can provide valuable insight and indicate whether further support might be beneficial.

Consider the following questions honestly:

• Do you spend more money on gambling than you can afford?
• Do you spend more time gambling than you intended?
• Have you tried to stop or cut down on gambling but been unsuccessful?
• Do you feel anxious, guilty, or depressed after gambling?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Has gambling caused problems in your relationships or work/study life?
• Do you gamble to escape from worries or problems?
• Have you borrowed money or sold possessions to gamble?
• Do you feel a need to chase losses to win back money?
• Do you think about gambling a lot, even when you are not playing?

If you answered yes to several of these questions, it may be an indication that you need to address your gambling habits. Millioner encourages you to consider using our responsible gaming tools or seeking professional assistance if you are concerned.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)